Cancellation & Refund Policy

Last updated on Sep 25th 2023

Ura Maku believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • Ura Maku is very careful for product quality while processing orders. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
  • In case of any Refunds approved by the Ura Maku, it’ll take 9-15 days for the refund to be processed to the end customer.